Posted Mar 07
NYC Department of Consumer Affairs

Senior Program Officer, Entrepreneurship and Financial Empowerment

New York City Full Time

The NYC Department of Consumer Affairs (DCA) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCA licenses more than 81,000 businesses in more than 50 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCA protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCA empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCA also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCA and its work, call 311 or visit DCA at or on its social media sites, Twitter, Facebook, Instagram and YouTube.

At the center of the fight to reduce income inequality and expand economic opportunity, DCA’s Office of Financial Empowerment (OFE) works to support low-income New Yorkers and communities in building wealth and improving financial capabilities.OFE is the first local government initiative in the country with the mission to educate, empower and protect New Yorkers and neighborhoods with low incomes so they can build assets and make the most of their financial resources.OFE uses the tools of research, partnerships, policy, programs and services, financial products, and convening to advance its mission.

OFE is seeking an entrepreneurial, driven, innovative and highly-organized Senior Program Officer to lead and oversee our efforts to expand financial counseling for small businesses owners through referrals from regulatory agencies, as well as other projects and programs aimed at ensuring equal access to business ownership and success for all New Yorkers.

Responsibilities will include, but are not limited to:

  • Plan, implement, manage and evaluate referral relationships from NYC regulatory agencies to the City’s Financial Empowerment Centers, specifically targeting small business owners. Regulatory agencies may include, but not be limited to, the Taxi and Limousine Commission, the Department of Health and Mental Hygiene, and the Department of Buildings.
  • Work with OFE’s financial counseling program team to recommend and create new policies, procedures and tools designed to customize financial counseling models, benchmarks, and data collection for small business entrepreneurs.
  • Propose and test new financial empowerment solutions that:
    • help overcome financial challenges specific to small business owners or that arise from the City’s regulatory environment, such as income volatility and high upfront insurance costs and,
    • lower barriers to business ownership through broader systems change.
  • Provide outreach and education to small business owners and community-based organizations that interact with small businesses (such as Chambers of Commerce and Business Improvement Districts), and NYC regulatory agencies about the services, programs, and products offered by OFE; and create tools and trainings to build referral streams.
  • Work with DCA’s data analysis and evaluation team to understand and document program efforts and to identify opportunities to improve program performance.

Minimum Qualification Requirements

  1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
  2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties described above; or
  3. Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one year of experience as described in “1” above.

PLEASE NOTE: New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Preferred Skills

  • A creative and strategic thinker, adept at program innovation, design, development, management, research and evaluation;
  • Experience in community, business and economic development, asset building and the financial inclusion field, and developing technical assistance programs for small business owners;
  • Experience working with the City of New York’s regulatory agencies, including the Departments of Consumer Affairs, Health and Mental Hygiene, Buildings, Fire, and Taxi and Limousine;
  • Experience working with entrepreneurs and with new and micro-businesses from low-income and disadvantaged communities;
  • Experience working with emerging forms of small business ownership including freelancers and worker-cooperatives;
  • Excellent organizational, communication (written and oral), and presentation skills;
  • Experience and proven ability to cultivate partnerships with diverse stakeholders including local businesses, advocacy organizations, think tanks, community groups, etc.;
  • Proven ability to successfully manage multiple high-priority projects simultaneously and to organize and drive projects to timely completion;
  • Attention to detail and ability to work quickly under pressure while still ensuring a high quality work product;
  • Ability to leverage data to drive program planning and implementation;
  • Proficient in Microsoft Excel, PowerPoint, Access, Word, and Outlook.

Additional Application Instructions

For Non-City/External Candidates: Visit the External Applicant NYC Careers site and search by Job ID number. For Current City Employees: Visit Employee Self Service (ESS) to view and click on Recruiting Activities, Careers, and search by Job ID number. A RESUME AND COVER LETTER ARE REQUIRED. PLEASE INDICATE IN YOUR COVER LETTER HOW YOU HEARD ABOUT THIS POSITION. INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED. NO PHONE CALLS, FAXES, E-MAILS OR PERSONAL INQUIRIES PERMITTED. NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.

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